At Ferdinard Olufemi & Co. (“FOC,” “we,” “our,” or “us”), we are committed to providing exceptional customer service to all our clients and website visitors. This policy outlines our approach to delivering consistent, professional, and responsive support in all interactions.

1. Our Commitment to Clients

We are dedicated to:

• Delivering high-quality legal services with professionalism and integrity.
• Responding promptly and efficiently to all inquiries.
• Maintaining clear, transparent, and respectful communication.
• Ensuring the privacy and confidentiality of all client information.

2. Scope of Customer Service

This policy applies to:

• Interactions through our website (e.g., inquiries submitted via contact forms).
• Email and phone communication with our firm.
• Face-to-face consultations or virtual meetings with clients.

3. Service Standards

a. Responsiveness

• We will acknowledge all inquiries submitted through our website within 24 hours during business days.
• Emails and phone calls will receive responses within 24 hours.

b. Accessibility

• Our website will be user-friendly and accessible, providing clear information about our services.
• We will make our contact details easy to find and provide multiple ways for clients to reach us.

c. Professionalism

• Our team will treat all clients and visitors with respect and courtesy.
• We will ensure that our advice and services meet the highest professional standards.

d. Confidentiality

• We are committed to protecting all client information in compliance with applicable data protection laws.

4. How to Contact Us

If you have questions, concerns, or feedback about our services, you can reach us through the following channels:
Ferdinard Olufemi & Co.

• Email: info@ferdinardolufemiandco.com
• Phone: 08035440119
• Contact Form: Available on our website at (Insert page link here).
• Office Address: 5^th Floor, Plot 65C, Opebi Road, Ikeja, Lagos.

5. Complaint Resolution

a. Filing a Complaint

• If you are dissatisfied with our services, you may file a complaint by:
• Email info@ferdinardolufemiandco.com with “Complaint” in the subject line.
• Call our office at 0803544019 during business hours.

b. Resolution Process

• We will acknowledge receipt of your complaint within 24 hours of a business day.
• Our team will investigate the matter and provide a resolution within 5-7 business days.
• We will inform you of the progress if further time is required.

c. Escalation

• If you are unsatisfied with the resolution, you may request that your complaint be escalated to a senior partner for further review.

6. Continuous Improvement

We value client feedback and use it to improve our services. You can provide suggestions or feedback through:

• Our website feedback form.
• Surveys sent to clients after their cases or consultations are completed.

7. Availability

Our business hours are:

• Monday to Friday: 9:00 am – 6:00 pm
• Weekends and public holidays: Closed, emergency contact services may be available for urgent matters.

8. Updates to This Policy

We may revise this policy periodically to reflect practice changes or legal requirements. Any updates will be posted on our website, and we encourage you to check the policy regularly.

9. Feedback and Suggestions

We are always looking to improve our services. Please share your feedback with us at info@ferdinardolufemiandco.com or through our website feedback form.
At Ferdinard Olufemi & Co., we value every client and strive to provide a positive and seamless experience.
Thank you for choosing our firm for your legal needs.